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Customer Service

Warranty Claims

Sales

Our Process

APPOINTMENT

Or call 561-922-7045 to schedule a Free Consultation.

CONSULTATION

Our specialist will assess your needs, answer questions and help you select the perfect windows, doors or roofing to fit your needs and budget.

MEASURE

Our measurement technician will visit your home before your project begins to ensure your project will be a success.

HOA APPROVAL

Our dedicated HOA supervisor will work with your Homeowners Association to help expedite their approval process.

PERMITTING

We will apply for and obtain the necessary local Building Department permits prior to installation.

INSTALLATION

Our craftsmen will perform a professional installation so that you can enjoy your investment for years to come.

INSPECTION

Our technician will meet you and your local building inspector to ensure final inspection is completed.

SATISFACTION

Your satisfaction is our commitment. You will be provided a copy of your documentation and warranties.

Our Process

APPOINTMENT

Or call 561-922-7045 to schedule a Free Consultation.

CONSULTATION

Our specialist will assess your needs, answer questions and help you select the perfect windows, doors or roofing to fit your needs and budget.

MEASURE

Our measurement technician will visit your home before your project begins to ensure your project will be a success.

HOA APPROVAL

Our dedicated HOA supervisor will work with your Homeowners Association to help expedite their approval process.

PERMITTING

We will apply for and obtain the necessary local Building Department permits prior to installation.

INSTALLATION

Our craftsmen will perform a professional installation so that you can enjoy your investment for years to come.

INSPECTION

Our technician will meet you and your local building inspector to ensure final inspection is completed.

SATISFACTION

Your satisfaction is our commitment. You will be provided a copy of your documentation and warranties.

FAQ

General

Do all openings need to be protected to qualify for an insurance discount?

Yes, typically all openings must have HVHZ protection to qualify for wind mitigation discounting.  The decision may differ from one insurance provider to another. Gaining hurricane protection may open new opportunities to shop for insurance. Contact an insurance agent for more information.

How long will my job take?

YOU CAN EXPEDITE THE PROCESS BY following the steps on the Rapid Response agreement that was provided and explained at the time of order.

The standard time frame for a project will take between 6-12 weeks depending on the length of time it takes to secure Homeowner’s Association (HOA) approval and Permit approval. HOA approval can take anywhere from 1- 8 weeks depending on the HOA. HOA’s with management companies leaning toward the lengthier side.

Permit approval can take anywhere from 1-6 weeks depending on the building department. Once HOA approval and Permit approval are received the project will be ordered. Once the project is ordered we will receive your products into our warehouse anywhere from 2-4 weeks. Once we receive your products we will call you to set the installation which we will set up for the current or following week.

After installation we will set the final inspection with the building department which takes between 1-6 weeks depending on the building departments schedule, the clients schedule, and our technicians schedule. To make sure your project does not incur any delays it is imperative that a homeowner who is on the deed is present for the final re-measure to sign the permit application and Notice of Commencement documents to submit to your building department for approval.

If your project requires HOA approval you will need contact your HOA and request their ARC (Architectural Review Committee) form and email a copy to our HOA department to submit to your HOA for approval.

Can I expedite the process?

Follow the steps on the Rapid Response agreement that was provided and explained at the time of order.

What happens once Financing, HOA and Permits are approved?

Once approved our production manager will order your products from the factory for production and shipment to our warehouse. 

I left a message with the receptionist. When will my call be returned?

Once we document a call and deliver the message to the designated department, you will receive a call back within 24 business hours.

When will my Notice of Commencement (NOC) be released?

Notice of Commencements stay on the property for the term of 1 year from filing. We will remove the Notice of Commencement with your written request. This can only be done after full payment has been received and the permit has been closed.

How do I apply for a discount on my homeowners insurance?

You will receive a copy of your permit when our installers come out to install your project.  Then, after the final inspection has been approved by the building department official, call your insurance company for assistance.

Who can do my wind mitigation paperwork?

Contact your homeowners insurance company for assistance.

Sales

Do your products meet HVHZ requirements?

Yes, all of the products we offer meet or exceed the HVHZ requirements for South Florida.

Does Paradise Exteriors charge sales tax?

All taxes are included at the time of sale.

Is there a tax credit for replacing my windows, doors or roof?

You may qualify for tax credits if they are available. You will need to contact your accountant to discuss if you are eligible for any credits.

Do you offer incentives for referrals?

Yes, referrals are appreciated and rewarded.

I received a change order for my project. How can I approve these changes?

You can authorize your change order by one of the following: 

  • Simply view the document and reply to the original email stating “I authorize these changes;” or
  • Print the change order out, sign the change order and email it to installations@paradiseexteriors.com; or
  • Print out the change order, sign it and US mail it to Paradise Exteriors 1918 Corporate Dr. Boynton Beach, FL 33426.
  •  

    What happens once you receive back my change order?

    The changes will be noted on your project and could possibly cause resubmission of HOA and permit applications.

    Will a change order add time to my project?

    Depending on the changes made, a change order may extend the completion time for your project.

    Do you do painting or staining work?

    No, we make repairs to paint ready condition. It is your responsibility to contact a professional painting company.

    Is the door hardware aluminum or steel?

    Sliding glass doors include stainless steel rollers. Hinged doors include stainless steel hinges. All door handles are pre-cast metal.

    Re-measure

    When is the final re-measure date?

    At the top of the contract agreement there will be a measure date set by you and your sales representative at the time of sale for our measure technician to come out to your home for the final re-measure and to start the permitting process. If this has not been scheduled, please contact our measure technician department to schedule your final re-measure. It is imperative that a homeowner on the deed be present for the final re-measure to sign the permit application and notice of commence documents required to submit to the building department for permit approval.

    What is the process after my final re-measure?

    Once our measure technician measures your project, we start the permitting process, which includes collecting all proper documentation that the state requires prior to submitting to your building department.

    Finance

    Do you offer financing?

    Yes, we work with the largest lenders in the home improvement industry including Ygrene and others.

    Why is the financing company requesting a mortgage statement?

    The finance companies may require some extra information and if so, they will email our finance department and yourself requesting a mortgage statement.

    What if I don't get financing approval?

    The lender does provide us with the reason for declining the application as we do not do the underwriting. You will
    receive a letter in the mail from the lender chosen as to why you were denied. After we try our primary lenders we will submit your application to our other lenders in order to secure your requested payment terms.

    Why did I get a higher interest rate if I have good credit?

    Unsecured signature loans typically carry much higher interest rates than secured loans. Due to the partnerships we have with our lenders we can secure interest rates much lower than the average for unsecured signature loans.

    Is there a pre-payment penalty if I payoff my loan early?

    No, none of our lenders have a pre-payment penalty. 

    What happens if my financing expires before my job is complete?

    If your finance expires prior to completion your application will be resubmitted for approval.

    Billing/Payments

    Do you charge a fee for debit or credit card payments?

    There are no fees for debit, check, and cash payments. We must pay 3% fee to process credit card payments.  We do not take anything more than this unavoidable 3% convenience fee, which is passed on for all credit card payments.

    How long does it take to get a refund check back?

    All checks go through our accounting department, once the charge is reconciled you will receive your refund within 10-14 business days.

    HOA

    How long will it take to get approval from my HOA?

    Depending on the size of your Home Owners Association it can 1-8 weeks, smaller Home Owners Associations can take as little as a week to approve the work being done on your home while Home Owners Associations with management companies tend to take longer.

    Is there anything that I need to do for my HOA approval?

    The only thing that we request is that you contact your HOA immediately to request their Architectural form (ARC from) and email a copy to HOA@paradiseexteriors.com. Each HOA has their own ARC form that they require be filled out with the project details for submittal. We are not able to submit for HOA submittal without this form.

    Will your company pay the HOA deposit if there is one?

    It is the responsibility of the property owner to pay the deposit to their Home Owners Association. Home Owners Associations will refund deposits back the property owners account only and will not refund deposits to any other person or company.

    Is there anything I can do to speed up the HOA approval?

    The main thing that you can do to help speed up the process for HOA approval is contact your HOA immediately to request their Architectural form (ARC from) and email a copy to HOA@paradiseexteriors.com. Each HOA has their own ARC form that they require be filled out with the project details for submittal. We are not able to submit for HOA submittal without this form. We will submit the ARC form to your HOA and follow up on approval and keep you up to date on approval. If you would like to follow up with your HOA approval as well some HOAs may provide more information to the homeowner than to the company on the status of approval.

    My HOA provided verbal approval, is that good enough?

    We cannot accept verbal approval. We will need an email from your HOA stating they approve the windows and doors being installed by Paradise Exteriors.

    Will you order my products prior to HOA approval?

    No, we cannot order products prior to HOA and Permit approval

    Permitting

    Who can sign the permit application and Notice of Commencement (NOC)?

    Only a homeowner on the deed.

    Can I email or fax my signed permit application and NOC?

    No, since this a legal document, the building department does not accept copies of signatures, they only accept original signatures. Your permit application and Notice of Commencement needs to be mailed or hand delivered to our office at 1918 Corporate Drive Boynton Beach, FL 33426. This will only be needed if you did not sign the permit application and NOC at the time of final remeasure.

    When will my permit get submitted to the building department?

    Once the permit application is completed, we will schedule a permit technician to hand deliver your permit to the building department to get reviewed for approval.

    Where can I find the status of my permit?

    Many building departments have the information online, otherwise you will need to call your building department.

    How long is my permit good for?

    Building permits are typically good for 6 months after they are approved by the building department, unless otherwise stated.  

    What happens if my permit expires?

    Permits are typically good for 6 months after approval. If your permit should expire, we will request an extension from your building department.

    How do I know who my building department is?

    You can go to your county property appraiser website and search your address. You will see who your building department is in the municipality section.

    I am the homeowner, why doesn't that show on property appraiser?

    The warranty deed needs to be recorded in the clerk of courts of your city before the county property appraiser website can be updated with your information.

    I already have a window, door or roof permit open, can I still pull another permit?

    No, your building department only allows one window and door or roofing permit to be open at a time

    Why do I have to sign a NOC?

    A Notice of Commence is required for the construction of improvements to, or alteration or repair of, real property. Florida law requires any project over $2,500 must have a Notice of Commencement filed with the State.

    Why do I need to re-sign my permit application?

    Any changes in your project may require a new permit application to be signed, if required by your building department.

    Order

    How long does it take my products to arrive once ordered?

    Our manufacturers shipping time is typically 2-4 weeks depending upon the style and sizes of the windows and doors. This is typically half of the time it takes other manufacturers in the industry to ship. Impact Windows and Doors are all custom made for your home.

    Installation

    How long after receiving my products will installation be scheduled?

    Installation schedules are booked a week in advance. We will contact you once the product is shipped to our warehouse to schedule your installation.

    What days do you install?

    Installations are scheduled Monday through Saturday. If your building department requires an in-progress inspections installation can only be scheduled Monday through Friday

    How long will installation take?

    This will depend on various factors. The Production Manager will go over how long the install will take for your project at the time of scheduling your install. These factors include: The number of windows or doors being installed, any oversized windows or doors, the framing of your home and any extra work that may require. Some HOA’s may limit the time they allow our installers to work. We can assure you the installers will not rush through your project and will provide you with a premium quality installation.

    Do you do a quality control check on the products when you receive them?

    Yes, we do a quality control check when receiving shipments of windows and doors. Replacement glass arrives in cellophane and we keep each window and door in the manufactures packaging to reduce the possibility of damage after arrival. Therefore, when it is time to deliver and install your replacement windows and doors they are still neatly packaged from our manufacturer.

    What happens if a defect in the product is discovered at the time of installation?

    We will immediately place the order for the replacement product that is needed. Once we receive the replacement, we will set up a date with you to service your project.

    How many installers will be coming to my home?

    Depending on the size of your job, the crews can range from 2 to 8 installers. The size of the crew is decided on by the Production Manager at the time of scheduling your project.

    Will your installers have identification?

    Paradise Exteriors installers will have a company uniform and the permit for your project.

    Will a supervisor be on-site for the installation?

    Yes, all of our installation crews have a crew supervisor that oversees the project.

    Do you reconnect my security system?

    No, we do not specialize in alarm systems. It is your responsibility to contact your alarm company prior to the date of install.

    Should I have my alarm company disconnect/reconnect my system before/after install?

    All alarm systems vary in styles. You will need to contact your alarm company for their recommendation.

    Can you remove my curtains or blinds for me?

    No, removal/reinstallation of curtains and or blinds require trained professionals to do so, which we do not employ. In addition, our license and insurance does not allow to do this. It is your responsibility to contact a professional curtain/blind company prior to your date of install.

    Why do I need an in-progress inspection?

    Your Building Department may require to see certain stages of the installation.

    Do you water test my windows and can you after install?

    The windows/doors are water tested at the factory before shipping. We cannot water test the windows/doors after installing due to wet caulk, wet stucco, or some services that may occur from time to time. As well as the windows are not made to withstand the pressure of a hose or pressure washer. Water ratings for all windows and doors typically range between 0.05 psi and 0.09 psi. For comparison, a typical garden hose sprays at about 30-60 psi and a typical pressure washer sprays at 1200+ psi.

    Do you provide an owners manual for products installed?

    Unfortunately, manufacturers do not provide owner’s manuals for products. At time of install the crew leader will walk you through the process on how to operate the windows/doors properly.

    Inspection

    When will my final inspection be?

    If your project does not require any services or stucco repair that would prohibit the job from passing the final inspection, our inspections department will be contacting you to schedule the final inspection. We will coordinate the building departments first available date along with your schedule to set the final inspection. We will have a service technician on site at the time of inspection to walk with you through the inspection and go over any outstanding services required before or after the inspection.

    How long does it take to schedule the final inspection?

    Between the Building Departments schedule, the clients schedule and our technicians schedule, this process can take from 1-6 weeks to complete the final inspection. We do have an onsite service technician to help walk you through your final inspection and answer any questions the building inspector may have at the time of inspection.

    My inspection failed due to the permit being incorrect?

    Sometimes products are mislabeled and do not match the permit, which would result in having to revise the permit. Change orders can be done after we have approved permit and then the permit would need to be revised.

    Will a Paradise representative be present for my final inspection?

    Yes, a trained technician will be on site prior to a building inspectors arrival, to prepare the home for your inspection. All trim covers will be removed, and each opening will be ready to be inspected so your building inspection will go smoothly and in a timely manner.

    Will the NOC be released upon final inspection?

    The Notice of Commencement is released upon request and project is paid in full.

    Service

    How long does it take to receive replacement parts?

    Just like your custom made to fit windows and/or doors, the replacement parts are also custom and take about 2-4 weeks to ship into our warehouse. They will undergo the same quality control inspection as your original windows and/or doors did. We make sure there are no imperfections or damage before installing them.

    When will the service technician arrive at my home?

    On the morning of your scheduled service your service technician will call between 8:30AM and 9:30AM with an estimated time frame. We do recommend you make yourself available that day from 9am to 5pm

    Are leaks covered under warranty?

    It does not, impact windows are water resistant, not water proof. The windows and/or doors are not engineered to withstand direct water pressure, such as a hose or pressure washer. Water ratings for operable windows and doors typically range between 0.05 psi and 0.09 psi. For comparison, a typical garden hose sprays at about 30-60 psi and a typical pressure washer sprays at 1200+ psi.

    If I have an after-hours emergency with my windows or doors who do I contact?

    Email your concern to paradiseexteriorsllc@gmail.com and you will be contacted.

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